From the Orient

Wow! I send my Zaurus back to Sharp UK on Thursday. Basically, it stopped working. Full stop. No lights, no display, nothing. As it less than a year old, it was still under warranty and Sharp took it without question. Yesterday, it was returned to me in full working order (except the battery was run down so I could only use it for a bit).

Compare this to the situation I had with the old Palm I had before the Z. I took it in to Dixons where I had foolishly bought extended cover from Mastercare. Two of the buttons were broken, so it was still usable, but I’d paid to have the pleasure of it being fixed. They took it in.

A month later, no response from Dixons. A month of phoning and going into the shop later, and it was returned to me. On a whim, I opened the box in the shop, to find it hadn’t been fixed at all. Back into the shop to see the salesman. He phoned Mastercare, who didn’t answer him. I ran out of time and had to go back to work. He promised to phone the next day.

As he hadn’t phoned the next day, I phoned in to be told that he’d left. I would have to bring the Palm back into the shop and it would be sent off again. Considering that I would probably never see the thing ever again if I let it go again, I declined. It still has two broken buttons and now decides to turn itself off on occasion.

Never buy a coverplan from Mastercare. I would never shop in Dixon’s (or PC World or any other affiliated shop again). Basically, they deserve to go out of business.

[Currently listening to Pretty Face by Longwave from the album Endsongs]

This entry was posted on Wednesday, July 30th, 2003 at 16:42 and is filed under Zaurus. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.